At the Duke, the safety of our guests and employees will always be our number one priority and as a result, we will be introducing new procedures when on one of our holidays. We continuously monitor the Government guidelines in order to ensure your safety and security.
- Hand sanitiser dispenser stations will be located at the entrance doors into reception, outside the lifts and restaurants.
- Protective screens will be fitted at reception and the lounge bar.
- Keys will be sanitised before each new stay. We encourage you to keep your key with you for the duration of your stay.
- Socially distanced queue markings will be used in reception and all public areas.
- Guest information folders will be removed from the bedrooms. Telephones and TV remote controls will be fully sanitised between stays.
- We encourage you to bring your own hairdryers where possible.
- Bedrooms will be fully sanitised and deep cleaned between stays and new laundry protocols will be introduced which will mean used linen is removed safely.
- The housekeeping service will continue to be available but will be on request during stays.
- Face coverings will be added to the housekeeping, restaurant and bar team’s uniform.
- Tables will be positioned in the restaurant to allow for social distancing of guests.
- There will be enhanced deep cleaning of public spaces and high touch points during the day and our cleaning charts will be displayed.
- We are encouraging guests to wear masks in public areas.
- We are encouraging charging any extras to your room to be settled in one transaction at departure. Card machines will be available for payments to remove the need for cash transactions.
