At the Duke, the safety of our guests and employees will always be our number one priority and as a result, we will be introducing new procedures when on one of our holidays. We continuously monitor the Government guidelines in order to ensure your safety and security.
Hand sanitiser dispenser stations will be located at the entrance doors into reception, outside the lifts and restaurants.
Protective screens will be fitted at reception and the lounge bar.
Keys will be sanitised before each new stay. We encourage you to keep your key with you for the duration of your stay.
Socially distanced queue markings will be used in reception and all public areas.
Guest information folders will be removed from the bedrooms. Telephones and TV remote controls will be fully sanitised between stays.
We encourage you to bring your own hairdryers where possible.
Bedrooms will be fully sanitised and deep cleaned between stays and new laundry protocols will be introduced which will mean used linen is removed safely.
The housekeeping service will continue to be available but will be on request during stays.
Face coverings will be added to the housekeeping, restaurant and bar team’s uniform.
Tables will be positioned in the restaurant to allow for social distancing of guests.
There will be enhanced deep cleaning of public spaces and high touch points during the day and our cleaning charts will be displayed.
We are encouraging guests to wear masks in public areas.
We are encouraging charging any extras to your room to be settled in one transaction at departure. Card machines will be available for payments to remove the need for cash transactions.
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